Modrn Medicin FAQ's
- Results may vary from person to person and results are not guaranteed.
- Allergies - all ingredients are listed. Please review them carefully prior to consuming.
- Representations regarding the efficacy and safety of Modrn Medicin products have not been evaluated by the Food and Drug Administration.
- The FDA only evaluates foods and drugs, not supplements, such as the products offered by Modrn Medicin.
- Information presented on the Modrn Medicin Website is not meant as a substitute for, or an alternative to medical advice, diagnosis or treatment. The advice of a licensed physician or medical doctor should be sought before using any supplemental dietary product.
- Customers and potential customers should consult with a physician before using Modrn Medicin products if he or she has a serious medical condition, uses prescription medications or if breastfeeding or pregnant.
Order Preparation Time
- Please allow 1-3 business days for your order to be confirmed, processed, packed, and prepared to be handed off to the carrier. No modifications or cancellations are possible once an order number is attached to your order. You will receive a shipping confirmation email as soon as tracking information is available.
- Please note shipping is separate from your order preparation time, and both occur during regular business hours, Monday through Friday.
- Orders received after 2 PM PST will start getting prepared the next business day. *Please note that fulfillment preparation may take 1-3 business days.*
- Any order shipped with Next Day Air will arrive the next business day after the order is shipped. For example, if you place an order on Saturday, it will ship on Monday and arrive on Tuesday. If you place an order on Friday before 2 PM, it will be delivered on Monday (not Saturday) because we do not ship on weekends.
What’s the best time to take your products?
This depends on the formula! Please refer to the product descriptions on our website for more information. However, we would suggest playing around with the formulas and finding your own rhythm. Everyone's alchemy and personal needs differ, and so we encourage you to feel empowered and choose the dosage that best works for you.
Is it okay to take products together?
It’s okay to take most of our products together. As always, we highly suggest listening to your body. Please contact a medical professional for any additional questions or concerns.
Are your products safe for children?
We always recommend consulting with your naturopath or physician prior to starting any new supplement regimen for yourself or your child.
How do I cancel my order?
- We are unable to cancel orders that have been confirmed with an order number.
- To ensure we can accommodate any changes you'd like to make, we recommend making adjustments to your subscription order 1-2 business days ahead.
- Once your order is confirmed, our team works quickly to get these items to you so you can enjoy the benefits of our formulas.
Is processing time separate from shipping time?
Yes. It may take up to 1–3 business days for your order to be confirmed, processed, packed, and prepared to be handed off to the carrier. Once your order ships, we’ll send you a tracking number so you’ll know when it arrives.
I am seeing that a label has been created when I click my tracking link, but there is no movement. Where is my package?
Sometimes, shipping carriers will create a label in advance to prepare the package for transit. It can take up to 48 hours after the label was created before your order ships. You may also reach out to the carrier directly for more information. Alternatively, the status of the tracking may be ‘label created’ but it could be in the hands of the carrier, just not yet scanned into the carrier’s facility. If 48 hours have passed and no movement has occurred, please reach out to our Customer Service team for assistance.